Shipping policy

Shipping Policy

Last updated: June 2026

This Shipping Policy applies to all orders placed with LiefNest™ through our website, social media platforms, or authorized sales channels within South Africa.

1. Shipping Provider

LiefNest™ uses Aramex Store-to-Door courier services for order deliveries unless otherwise stated.

Delivery services are handled by third-party courier providers and are subject to their operational schedules, delivery routes, and service conditions.

2. Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed:

  • On weekends

  • On public holidays

  • Outside normal business hours

may only begin processing on the next business day.

LiefNest™ reserves the right to delay processing for:

  • Fraud verification

  • Stock availability

  • Incorrect customer information

  • High order volumes

  • Unforeseen operational issues

3. Estimated Delivery Times

Estimated delivery time is 8–11 business days from the date the order is dispatched.

Delivery times are estimates only and are not guaranteed.

Business days exclude:

  • Weekends

  • South African public holidays

  • Courier non-operational days

Remote or outlying areas may experience longer delivery times.

4. Delays & Courier Liability

While LiefNest™ aims to ensure timely delivery, we are not liable for shipping delays caused by:

  • Courier operational delays

  • Weather conditions

  • Strikes

  • Public unrest

  • Customs or regulatory delays

  • Incorrect delivery information provided by the customer

  • Failed delivery attempts

  • Circumstances beyond our reasonable control

Delivery timeframes provided are estimates and do not constitute guaranteed delivery dates.

To the fullest extent permitted under South African law, LiefNest™ shall not be liable for indirect loss, inconvenience, loss of income, or damages arising from courier delays once an order has been handed over to the courier provider.

However, nothing in this policy excludes rights that consumers may have under applicable South African consumer protection laws.

5. Tracking Information

Where available, tracking information will be provided after dispatch.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where applicable.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping and contact details.

LiefNest™ will not be responsible for:

  • Failed deliveries

  • Lost parcels

  • Additional courier charges

  • Delays caused by incorrect or incomplete delivery information supplied by the customer

Additional shipping fees may apply for re-delivery requests.

7. Lost or Damaged Parcels

If a parcel is lost or arrives visibly damaged:

  • Customers must notify LiefNest™ within 48 hours of delivery or expected delivery date

  • Supporting evidence, including photographs, may be required

Claims are subject to investigation with the courier provider before any replacement or refund is approved.

8. Order Acceptance

LiefNest™ reserves the right to:

  • Refuse

  • Cancel

  • Limit

any order at its discretion, including in cases involving pricing errors, suspected fraud, stock issues, or system errors.

If payment has already been made for a cancelled order, an appropriate refund will be processed.