Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to LiefNest™. The terms "we", "us", and "our" refer to LiefNest™.

LiefNest™ operates this website, online store, and related services, including all information, content, features, tools, products, and services made available through our platform (the "Services"). Our store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

Please read these Terms carefully before using our website. By accessing, browsing, interacting with, or purchasing from LiefNest™, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are of legal age to enter into binding agreements in your country or province of residence, or that you have permission from a parent or legal guardian to use our Services.

To access certain features or make purchases, you may be required to provide information including your name, email address, billing information, shipping information, and payment details.

You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You may not transfer, sell, assign, or otherwise provide access to your account to another person without our permission.

SECTION 2 – OUR PRODUCTS

LiefNest™ offers products designed to support parents and families in everyday life, including baby carriers, feeding accessories, and related parenting products.

We make every reasonable effort to accurately display and describe our products. However:

  • Colours may vary depending on screen settings and devices.

  • Product packaging may vary from images shown.

  • Minor design updates may occur without prior notice.

  • Product images are provided for illustrative purposes only.

We do not guarantee that product colours, dimensions, or appearance displayed on your device will exactly match the physical product received.

All product descriptions, specifications, pricing, and availability are subject to change without notice.

We reserve the right to discontinue products, limit quantities, or restrict sales to certain regions or customers at our discretion.

SECTION 3 – ORDERS

By placing an order through LiefNest™, you are making an offer to purchase products from us.

We reserve the right to accept, reject, limit, or cancel any order at our sole discretion, including where:

  • Products are unavailable.

  • Pricing errors occur.

  • Fraud is suspected.

  • Incorrect information has been provided.

  • Technical or system errors occur.

An order is only accepted once payment has been received and the order has been confirmed by us.

If an order cannot be fulfilled, we will attempt to contact you using the information provided during checkout.

Your purchases are subject to our Refund Policy and Shipping Policy.

Products purchased from LiefNest™ are intended for personal use and may not be purchased for unauthorized resale.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices, promotions, and discounts may change without notice.

The price charged for a product will be the price displayed at the time your order is placed.

Unless expressly stated otherwise, prices may exclude:

  • Shipping fees

  • Delivery charges

  • Applicable taxes or duties

You agree to provide accurate and complete billing, shipping, and payment information for all purchases.

By placing an order, you represent and warrant that:

  • The payment method used belongs to you or is used with authorization.

  • Payment information supplied is accurate and current.

  • You authorize us to charge the applicable amount for your purchase.

SECTION 5 – SHIPPING AND DELIVERY

LiefNest™ uses trusted third-party courier providers, including Aramex Store-to-Door, for deliveries within South Africa.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

  • Courier disruptions

  • Weather conditions

  • Public holidays

  • Incorrect delivery information

  • High shipping volumes

  • Events beyond our reasonable control

Once an order has been handed to the courier provider, delivery timelines fall under the courier's operational control.

Risk in the products passes to the customer upon delivery.

For further details, please refer to our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to:

  • Logos

  • Branding

  • Product names

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Text

  • Designs

  • Website content

is the property of LiefNest™ or its licensors and is protected by applicable intellectual property laws.

You may access and use our Services solely for personal, non-commercial purposes.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Distribute

  • Republish

  • Sell

  • Exploit

any content from our Services without our prior written consent.

LiefNest™, its logo, branding, designs, and associated content remain our exclusive property.

All rights not expressly granted are reserved.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools, applications, integrations, or services that we do not monitor or control.

These tools are provided on an "as is" and "as available" basis.

We make no warranties regarding third-party tools and accept no liability arising from their use.

Your use of any optional third-party tool is entirely at your own risk and subject to the third party's own terms and conditions.

We may introduce additional tools, services, or features in the future, which shall also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications, products, or services.

These third-party websites operate independently from LiefNest™.

We do not:

  • Endorse

  • Control

  • Monitor

  • Verify

the content, policies, or practices of third-party websites.

Accessing third-party websites is done at your own risk.

LiefNest™ shall not be liable for any damages, losses, claims, or disputes arising from your use of third-party websites, products, or services.

We recommend reviewing the terms, privacy policies, and practices of any third-party website before engaging in transactions or providing personal information.



SECTION 9 – RELATIONSHIP WITH SHOPIFY

LiefNest™ is powered by Shopify, which enables us to provide our products and services to customers.

While Shopify provides the ecommerce platform used by our store, all purchases, transactions, customer service, fulfilment, refunds, and product-related matters are handled directly by LiefNest™.

By using our Services, you acknowledge that Shopify is not responsible for any aspect of your purchases from LiefNest™, including product quality, shipping, refunds, damages, losses, or customer support matters.

You agree that any claims arising from purchases made through our store are between you and LiefNest™.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us.

Any personal information collected through our Services is subject to our Privacy Policy and may also be subject to Shopify's Privacy Policy.

By using our Services, you acknowledge that your information may be collected, processed, stored, and transferred as necessary to provide our Services, process payments, fulfil orders, and improve customer experience.

Please review our Privacy Policy for further information regarding how your personal information is handled.

SECTION 11 – FEEDBACK

If you submit suggestions, reviews, comments, ideas, feedback, testimonials, photographs, videos, or other content ("Feedback"), you grant LiefNest™ a perpetual, worldwide, royalty-free licence to use, reproduce, publish, modify, distribute, display, and promote such Feedback for marketing, business, and operational purposes.

You confirm that:

  • You own or control the rights to the Feedback.

  • The Feedback is accurate.

  • The Feedback does not infringe on the rights of any third party.

We reserve the right to remove, edit, or refuse Feedback at our discretion.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping information

  • Availability

  • Specifications

We reserve the right to correct errors, update information, or cancel orders where inaccurate information has been displayed.

Such corrections may be made without prior notice.

SECTION 13 – PROHIBITED USES

You may not use our Services:

  • For unlawful purposes

  • To violate any laws or regulations

  • To infringe intellectual property rights

  • To distribute malicious software

  • To upload harmful code

  • To harass, threaten, abuse, or defame others

  • To submit false information

  • To interfere with the operation of our Services

  • To scrape, copy, or harvest customer information

  • To attempt unauthorized access to our systems

We reserve the right to suspend or terminate access to our Services if these Terms are violated.

SECTION 14 – AGENTS AND AUTOMATED ACCESS

Any software, bot, crawler, automated script, AI agent, or similar technology used to access our Services must do so lawfully and in compliance with these Terms.

We reserve the right to restrict, block, limit, or prohibit automated access to our Services at any time.

Automated systems may not:

  • Circumvent security measures

  • Mimic human behaviour to bypass restrictions

  • Collect customer information

  • Interfere with the operation of our website

SECTION 15 – TERMINATION

We reserve the right to suspend, restrict, or terminate access to our Services at any time if:

  • These Terms are violated

  • Fraud is suspected

  • Abuse of our Services occurs

  • Security concerns arise

Termination does not affect any rights or obligations accrued prior to termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all products offered through our website are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, LiefNest™ makes no guarantees regarding:

  • Continuous availability of the website

  • Error-free operation

  • Uninterrupted service

  • Specific results from product use

Product information is provided for general informational purposes only.

Nothing on our website constitutes medical, health, nutritional, developmental, parenting, or professional advice.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, LiefNest™, its owners, employees, contractors, affiliates, suppliers, and service providers shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of income

  • Loss of business opportunities

  • Loss of data

  • Delays

  • Service interruptions

arising from the use of our Services or products.

Nothing in these Terms excludes rights that consumers may have under applicable South African consumer protection legislation.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless LiefNest™, Shopify, and their respective affiliates, employees, officers, contractors, service providers, and agents from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your breach of these Terms

  • Your misuse of our Services

  • Your violation of any law

  • Your infringement of third-party rights

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the Terms and shall not affect the validity or enforceability of the remaining provisions.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published by LiefNest™, constitute the entire agreement between you and us regarding the use of our Services.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

LiefNest™ may assign or transfer its rights and obligations under these Terms at any time.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms or the use of our Services shall be subject to the jurisdiction of the courts of South Africa.

SECTION 23 – HEADINGS

Section headings are included for convenience only and shall not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right to modify, update, or replace these Terms of Service at any time.

Updated versions will be posted on our website and become effective immediately upon publication unless otherwise stated.

Your continued use of our Services following any changes constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

LiefNest™

Email: wihanncloete01@gmail.com

Website: liefnest.co.za

For customer support, order enquiries, returns, or general assistance, please contact us using the information provided above.